About Us
Our resort is situated in picturesque and serene village of janakikad. Surrounded by lush green forests, hills, and backwaters, Janakikad offers visitors a unique experience of Kerala’s natural beauty and traditional village life. The village is known for its serene and tranquil surroundings, making it a popular destination for those seeking a peaceful retreat away from the hustle and bustle of city life.
Our Mission
To provide exceptional customer service to our guests by creating a welcoming, attentive, and personalized experience that exceeds their expectations and fosters loyalty
Our Vision
To become the preferred resort for guests seeking unparalleled customer service by consistently delivering exceptional experiences that delight and inspire, and by building a culture of service excellence that permeates every aspect of our operations,
Values:
Guest-centricity: We prioritize the needs, preferences, and satisfaction of our guests and strive to exceed their expectations by anticipating their needs, listening attentively, and responding promptly and effectively.
Empathy: We approach every guest interaction with empathy, understanding, and respect and tailor our service to their individual needs and preferences.
Professionalism: We uphold the highest standards of professionalism, integrity, and ethics and demonstrate our competence, knowledge, and expertise in every aspect of our work.
Continuous improvement: We are committed to continuous learning, innovation, and improvement and seek feedback from our guests and colleagues to enhance our service quality and performance.
